User adoption has similarities to user onboarding. User adoption refers to the process of getting customers acclimatized to a new piece of software. For example, users might be migrating from an old piece of software to a new, better platform.

While many users will be delighted with having advanced functions, humans are creatures of habit. User adoption aims to help and guide users with new software or applications. There are a few different ways this is usually managed:

  • All at once

  • Parallel

  • Phased

Each one can be relevant on a case-by-case basis. Adopting a new system can lead to temporary risk and lower productivity. User adoption helps to make these processes cleaner and smoother.