Let your users launch a product tour with a single click when they are already looking for help in Intercom.
In this article, I will walk you through the process of creating a shareable link for your tour and adding it to an Intercom message or post.
Sign in to your Usetiful account, find the tour that you want to direct users to, click the three dots menu and select “Share tour”. There you will be prompted to paste a URL - that is the URL where the tour is supposed to start.
2. Make a compelling CTA
A call-to-action can make or break your plan of placing a noticeable and clear message that users can get help. Prompt your users at the right time with the right message and the results will become way more predictable. Also keep this in mind when creating your welcome message.
Add the CTA with the link to your Intercom popup
Sign in to your Intercom account and add the link to one of the messages
Here’s an example
Go to your Intercom’s Outbound > Posts section - this will allow adding a pop-up message with certain targeting on your website.
When you create a new Post, you will have the ability to select a template and customize it. For this example, I selected a template that already contained a button
After a little customization, here’s how it looks
Then I clicked on the button and edited it - I changed the button text and the URL, as shown below. I pasted the sharing link that we obtained in the first step of this tutorial.
As a result, here is how the final message looks - this is what the users will see on the Billing page
When they click on the button - the tour will be launched.
And here we go - now we have an interactive way to prompt users there is a way to get help using Intercom - and an engaging and educating method of walking your users through different features presented on a specific page with Usetiful.
You can add Usetiful tour start points into Intercom articles just as well - the setup is exactly the same - add a button in the article that will take users that seek help to the page that needs to be explained.