One of the options in the Users section is Import. It's an easy way to get user information on the website for users.


What user data can be updated?

  • firstName and lastName, just keep in mind that the updated Name will be visible in user profile when given user makes new progress
  • tags as specific labels assigned to users for segmentation and targeting (read more in this article)
  • customSegments for a customer-defined segment that exists in the Segments section (for setting custom segments read our guide)


TIP: Make sure that the userId is entered correctly, as it is the key identifier for correctly adding all data to the user.


How to update?

  • Navigate tu Users section
  • Click Imports and then blue Import Users button

  • Modal window informs you about the specific requirements
  • Clicking on specified requirements shows you what exactly the file requires (userId) and what is optional

  • The simplest way is to download our Sample file and follow the example in it with your users
  • For Tags, fill data in according to this example → tag:value
    • for more tags, just separate them with a comma
  • For customSegments be careful to fill segment value from the Instructions (see underlined text in red in the picture below)
    • for more customSegments, just separate them with a comma
  • Save your file as .CSV or .xlsx file
  • Attach the file and click on Import Users button
  • Importing may take a few minutes, for checking the status, refresh the page
  • When the import is done, the green "Success" label appears
  • Now you can check users with updated data in the Users section.

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TIP: User profiles offer a lot of information about a given user. More details can be found here.