To provide a seamless onboarding experience, Usetiful utilizes a small set of cookies. These cookies allow the platform to remember user progress, avoid repeating tours that have already been completed, and ensure that the right content reaches the right person at the right time.
The Usetiful JavaScript Snippet (uf.js)
The following cookies are set by the Usetiful JavaScript snippet (uf.js). This script is responsible for triggering your product tours, checklists, and smart tips.
Unlike general tracking scripts, the Usetiful snippet focuses specifically on managing the interactive elements within your application to ensure a smooth user journey.
Cookie Details
| Name | Duration | Use Case |
usetiful-visitor-ident | 1 year | The 'usetiful-visitor-ident' cookie serves as the primary device identifier for Usetiful. When a user interacts with Usetiful content, this cookie recognizes their device across multiple pages and return visits. This persistent connection allows the system to accurately attribute engagement data to the correct device, which is essential for tracking user progress and content delivery. Without this cookie, interaction events cannot be reported, and the visitor's anonymized activity cannot be accounted for. |
Why is this cookie necessary?
The usetiful-visitor-ident cookie is vital for the functional performance of your digital adoption content. Without it, Usetiful cannot "remember" what a user has already seen.
Prevents Redundancy: Ensures a user isn't forced to watch the same "Welcome Tour" every time they refresh the page.
Maintains Continuity: Allows a user to start a checklist on one page and finish it on another.
Accurate Reporting: Helps site owners understand how many visitors are successfully engaging with their help content.
Privacy and Compliance
Usetiful is designed with privacy in mind. By default, the cookies used by the uf.js snippet do not store personally identifiable information (PII). Instead, the system uses an anonymized visitor identifier to link activity to a specific browser session or device.
While customers may optionally choose to send a unique UserID to sync progress across devices, Usetiful does not collect or store sensitive personal data in its standard configuration.
Important Note: If you use a Cookie Consent Manager (such as Cookiebot or OneTrust), ensure that Usetiful is categorized appropriately—typically under Functional or Necessary cookies—to ensure your onboarding flows trigger correctly for your users.