If you have multiple active tours configured to trigger on the exact same page, Usetiful uses a Priority system to decide which one to show first (higher numbers take precedence).
However, if two or more conflicting tours share the exact same priority level (e.g., both are set to Priority 5), Usetiful will display one of them randomly.
What does the user experience?
Only one tour will appear: The user will never see overlapping or stacked tours. Usetiful suppresses the runner-up tour(s) to protect the user experience.
Unpredictable behavior: Because the system picks a tour randomly, User A might see Tour 1, while User B might see Tour 2. A single user might even see a different tour if they refresh the page in a new session.
How can I fix or prevent this?
To ensure your users always see the exact tour you intend, try these best practices:
Adjust the Priority Levels: Give your most important tour a higher number (e.g., set the critical tour to Priority 10 and the secondary tour to Priority 5).
Refine your Tour Targeting: Use more specific URL matching or query parameters so the tours don't overlap on the exact same page.
Target Different Audiences: Use Segmentation to show Tour A only to "New Users" and Tour B only to "Existing Admins," ensuring they never conflict for the same person.
Change the Trigger: Set one tour to "Autostart" and the other to manually launch only "On Element Click."