Troubleshooting

Why is my pointer showing in right bottom corner?
Pointers are always linked to a specific element. Once pointer is loaded on page, it positions itself next to the element and points to it.   In case t...
Sun, 21 Feb, 2021 at 9:18 PM
My tour starts every time - what is the problem?
Your tour starts every time and shows continuously to users that have seen it before? There are two possible causes of this issue: Tour settings Ple...
Fri, 14 Jul, 2023 at 11:42 AM
How to test your custom events
Open the console of your browser (see below) Enter the listener code (see below) Test you application and see whether console reports log "event tri...
Thu, 17 Nov, 2022 at 6:24 PM
Preview is not working, what should I do?
Did your preview not started as expected? Let´s try out a different approach: Go to your page Open Usetiful browser plugin directly from Chrome (it ...
Mon, 31 May, 2021 at 8:51 PM
Testing Usetiful integration
You have integrated Usetiful to your page, created a new tour, but no content is showing. What are the most common issues to check? Issues with content ...
Wed, 19 Apr, 2023 at 2:16 PM
How to test which tags are loaded in the browser?
Usetiful allows to segment your users or personalize the content using tags. When things do not go as expected, it is necessary to test whether the tags are...
Thu, 14 Mar, 2024 at 6:30 PM